1.1 Choosing your holiday

We hope that your holiday with Visit Tahiti will live up to your expectations so it is very important that you choose the right holiday for yourself. We recommend that rather than relying solely upon the limited presentation of information on our website, you seek supplementary and independent information from the respective Consulates/High Commissions, tourist offices, libraries, guide books, internet etc. Whilst our own destination experts will be happy to give their advice, the ultimate choice is yours.

1.2 Hotel grading

Star ratings reflect our own assessment of the standards and facilities that apply at each hotel but do not necessarily reflect any official classification given. Our assessments are: 2* Medium class hotels: with basic accommodation and facilities; 3* Medium class hotels: with comfortable accommodation offering excellent value. 4* First class hotels: with an expanded range of public facilities and a good standard of accommodation. 5* deluxe hotels: offering a high standard of accommodation and a wide choice of public facilities. An addition of a half indicates a hotel that is above average in its category.

1.3 Rooms

Unless otherwise stated, accommodation is in standard twin/double rooms, though double beds cannot be guaranteed. Specific room requirements cannot be guaranteed as the allocation of rooms is at the discretion of the hotel proprietor. A triple room is usually a twin/double room, with an additional bed of a folding, pull-out design, hence conditions may be cramped. Most hotels in Asia allow 2 adults + 1 child (with or without bed) in the room. Under exceptional circumstances 2 adults + 2 children below 8 yrs maybe allowed – but it is at the hotel’s discretion.

Rooms are generally available between noon and 3pm, and are to be vacated between 10am and noon, irrespective of your arrival or departure times. Dayrooms, subject to availability and extra cost, may be available

2.1 Passports/Visas/Health

As per our booking conditions, it is your responsibility to obtain the necessary visas and to meet with current medical regulations

2.2 Insurance

We cannot stress enough the importance of your taking out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas, loss or damage to luggage and personal liability claims against you. Should you elect not to effect suitable travel insurance cover despite this advice, then you undertake on behalf of yourself and all members of your party to indemnify both ourselves and our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out.

2.3 Holiday Seasons

Should your holiday fall within the “peak tourist season” of the country you are visiting, you may have full occupancy within the hotel in which you are staying which may result in a livelier atmosphere and slower service.

2.4 Public holidays

Please note that services may be curtailed or limited during public holidays, and during certain religious holidays. We suggest that you take this into consideration when selecting your departure date. Also very many of these can be called at very little or no prior notice.

2.5 Alcohol

Many areas in the destinations covered have restrictions on the consumption of alcohol. Also a restriction may be imposed with little or no notice by the relevant authorities.

3.1 Maintenance Work

Construction or maintenance work can cause discomfort, vibration and noise at certain times in resorts/hotels. We have no control over building work and we are unable to anticipate the speed or extent to which such development may occur. Should we learn of specific developments at or close to your accommodation that are likely to affect the enjoyment of your holiday, then we will do our best to contact you before departure.

3.2 Other hotel guests

Many hotels accommodate conventions and conferences. The hotels we feature are shared with guests from many countries with different cultures and customs and we have no control over the acceptance of bookings at the hotels. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you.

3.3 Meals

Meals, where included, are based on table d’hôte menus, or a meal voucher system unless specified otherwise in the text. Refunds on meals not taken cannot be given. Special diets of any kind can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed.

4.1 Accommodation

India is a developing nations, both economically and in terms of their tourism industry. Facilities such as hotels, restaurants and transport may not be up to the standards that you may have come to expect in other, more developed parts of the world. However, this is often seen to be an attraction of such destinations, and should be embraced as part of your holiday, rather than treated as a hindrance to it. The term ‘reasonable standard’ should be interpreted in the context of the country as a whole.

4.2 In Tropics

In many hotels, especially beach resorts ‘insects’ in the rooms are almost inevitable. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations. Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates. ‘Sea View’ – many a times means that sea can be seen and this could be at an angle or a partial view.

4.3 Water/Electricity Supplies

Many of the destinations featured are still struggling to keep up with the water and electricity services. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

4.4 Water sports and Other Activities

Many hotels offer water sports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guest’s safety.

4.5 Road Conditions

Roads in many of the destinations featured are very rough and journeys are often long and dusty, with infrequent breaks. We strongly recommend that clients, who are unsure as to the conditions they expect to encounter whilst on tour, conduct further research so as to satisfy themselves that they will be able to withstand the physical rigours involved. If you feel that you may not be able to endure the physical stress involved whilst on tour, we would recommend that you limit your holiday to a less physically demanding activity.

5.1 Flights

All flights are subject to government approval and may be withdrawn or amended at any time, without Visit Tahiti incurring liability. All travel information including aircraft types, timings, days of operation and carriers are shown for guidance purposes only and are subject to change. We reserve the right to substitute alternative airlines and/or aircraft if necessary.

The Captain in command of your aircraft by law retains all rights pertaining to the carriage of passengers, cargo, flight routing, etc. Should the Captain of the aircraft refuse to carry you, or your baggage, Visit Tahiti will not be liable for any inconvenience suffered, costs incurred or loss of enjoyment but would assist wherever possible in such circumstances.

5.2 Seat Allocation and Meals on board

Flights are often full, so your choice of seats may not be available and it may not be possible to obtain seats together. We strongly recommend that you check-in early as per prescribed check in time by airline . Visit Tahiti has no control over the allocation of seats and provision of specific meal requirements as this is the responsibility of the airline. Please note that check-in desks close well before the scheduled departure time for your flight, and the carrier reserves the right to deny boarding to passengers not checking-in by the time specified. If you fail to check-in on time and miss your flight, we have no liability to you.

5.3 Flight delays

Where long flight delays result in lost holiday time, no refunds are given by hotels/suppliers for unused accommodation/services, as these are held for delayed arrivals. Similarly, airlines do not usually offer compensation for flight delays. Consequently Visit Tahiti is not liable for any inconvenience suffered, costs incurred or loss of enjoyment suffered as a result of any such delay. We will, however, endeavour to assist in these circumstances. During any flight delay, the airline concerned may, at their entire discretion, be able to provide refreshments and other services and, in extreme conditions, overnight hotel accommodation. Visit Tahiti Holidays itself, however, does not undertake to make any such arrangements.

5.4 Baggage

On the flights, your personal effects and baggage are the responsibility of the Carrier, from check-in to baggage recovery at your destination airport. Baggage allowances will be shown on your air tickets. Please note that infants do not get a baggage allowance. Excess baggage is carried at the airline’s discretion and may incur charges payable directly to the airline.

For all transfers, it is your responsibility to ensure that all your belongings are loaded onto the correct transfer vehicle. Space is often limited and baggage may be stored on the roof of the transfer vehicle. Visit Tahiti will not be responsible for lack of insurance cover relating to the loss of, or damage to baggage.

6.1 Lost Property

If you lose any personal items whilst on holiday, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return.

6.2 Personal Injury Unconnected With Your Booked Travel Arrangements

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements with ourselves, we shall, at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you require our assistance, you must obtain our written consent prior to commencement of any proceedings. Our consent will be given subject to you undertaking to assign any costs and/or benefits received under any relevant insurance policy to ourselves.